Refund Policy

Per-report overage charges ($5 each)

• If a report you generated as overage (beyond your monthly cap) doesn't add useful insights to your decision, you can request a refund.
• Refund window: within 7 days of the overage charge.
• How to request: email tom@scoutr.dev from the email address on your account. We don't ask why or require forms.
• Process time: we process refunds within 3 business days. The refund appears on your card within 5–10 days depending on your bank.

Starter Plan ($5/month)

• Charged immediately on signup, then renews monthly. Cancel any time from your account or via Polar's customer portal — cancellation stops the next renewal.
• You keep access to any reports you already generated, even after cancellation.
• Mid-period cancellations: we do not pro-rate refunds for unused days.
• If you were charged unexpectedly (e.g., you intended to cancel but missed the deadline), email tom@scoutr.dev within 7 days of the charge — we review case by case and typically issue a courtesy refund for first occurrences.

Pro Plan ($19/month)

• Charged immediately on signup, then renews monthly. Cancel any time from your account or via Polar's customer portal — cancellation stops the next renewal.
• You keep access until the end of the current billing period, including any reports already generated.
• Mid-period cancellations: we do not pro-rate refunds for unused days.
• If you were charged unexpectedly, email tom@scoutr.dev within 7 days of the charge — we review case by case and typically issue a courtesy refund for first occurrences.

Studio Plan ($249/month)

• Charged immediately on signup, then renews monthly. Currently provisioned by request — contact tom@scoutr.dev to subscribe.
• Cancellation at any time stops the next renewal. You keep access (and any team seats stay active) until the end of the current billing period.
• Mid-period cancellations: we do not pro-rate refunds for unused days.
• If you were charged unexpectedly, email tom@scoutr.dev within 7 days of the charge — we review case by case.

What we don't refund

• Reports older than 7 days from purchase, except in the case of a clear service failure on our side.
• Subscription periods that have already been delivered (i.e., months you used the service for).
• Charges resulting from misuse of the service (fraudulent activity, terms violations).

Disputes via your card issuer

Please contact us before disputing a charge with your bank. We can almost always resolve issues directly and faster than a chargeback. Excessive chargebacks may result in account termination.

Contact

Email tom@scoutr.dev with the subject line "Refund request" and we will get back to you within 1–2 business days.