Refund Policy

Credit packs (one-time)

• If you bought a credit pack and haven't used any of its credits, you can request a full refund within 7 days of the charge.
• If you used part of the pack, we refund the unused credits pro rata, within the same 7-day window.
• How to request: email tom@scoutr.dev from the email address on your account. We don't ask why or require forms.
• Process time: we process refunds within 3 business days. The refund appears on your card within 5–10 days depending on your bank.

Reports that didn't deliver value

• If a full report (100 credits) doesn't add useful insights to your decision, tell us within 7 days of generating it and we return the 100 credits to your balance, or refund the corresponding amount if you prefer.
• A report generation that fails on our side refunds its credits automatically; you don't need to ask.

Legacy monthly plans

• Plans bought before September 4, 2026 keep renewing into your credit balance until you cancel them from your account or via Polar's customer portal. Cancellation stops the next renewal; we don't pro-rate unused days.
• If you were charged unexpectedly, email tom@scoutr.dev within 7 days of the charge — we review case by case and typically issue a courtesy refund for first occurrences.

What we don't refund

• Credits used more than 7 days ago, except in the case of a clear service failure on our side.
• Charges resulting from misuse of the service (fraudulent activity, terms violations).

Disputes via your card issuer

Please contact us before disputing a charge with your bank. We can almost always resolve issues directly and faster than a chargeback. Excessive chargebacks may result in account termination.

Contact

Email tom@scoutr.dev with the subject line "Refund request" and we will get back to you within 1–2 business days.